Frequently Asked Questions

COMMONLY ASKED QUESTIONS ARE BELOW

• Does Dexter ship product outside of the United States?

  Yes. Please contact the Dexter Customer Service line at 1-800-343-6042 for any international shipments to ensure shipping accuracy

• What is Dexter's return policy?

  Unopened items purchased through Dexter can be returned within 30 days of purchase for a full refund. If the return is a result of our error (you receive an incorrect or defective item, etc.), we’ll cover shipping costs. If you’d like to request a return, please contact our Customer Service team at 1-800-343-6042 with your order number.

• Where can I buy Dexter knives?

  Although you can purchase directly through Dexter1818.com, we also partner with a wide range of retailers and foodservice distributors. Please use our “Dealer Locator” tool to find a Dexter distributor near you.

• How do I become a Dexter dealer?

  Please call into our Customer Service line at 1-800-343-6042 for more info

• Does Dexter offer complimentary shipping?

  Any order of $50.00 or more qualifies for free shipping.
  When placing an order, we’ll estimate shipping and delivery dates based on the availability of your items and the shipping option you choose. We offer $4.99 flat rate shipping, $12.99 priority mail shipping, and $35 for overnight shipping.

• Does Dexter have a product warranty?

  Dexter products are guaranteed to be free from defects in materials and workmanship for the life of the product. In the event of a defective item, please contact Customer Service at 1-800-343-6042 for free returns.

• Can I put my knives in the dishwasher?

  Since it’s likely for knife edges to hit and rattle against other items in the dishwasher, we recommend handwashing and drying all of your Dexter knives. Handwashing will keep the edges healthier and sharper.

• What is DexSteel™?

  DexSteel™ is our proprietary high-carbon, high-alloy stainless steel. DexSteel™ includes a finer grain structure which enhances edge sharpness and durability. Giving you an out-of-the-box sharp knife that will last years.

• What is NSF?

  The National Sanitation Foundation is a team of professionals dedicated to public health and safety in more than 180 countries. The NSF mark is your assurance that the product has been tested against the most rigorous health standards and regulations. The NSF mark demonstrates Dexter’s commitment to quality, compliance, and safety. For more info, please visit www.nsf.org

• Does Dexter have an outlet store?

  Dexter has an outlet store at 44 River Street, Southbridge, MA generally open Thursday evenings and Saturday mornings. Please call Customer service at 1-800-343-6042 to confirm hours prior to visiting.

• What should I look for in an edge?

  Selecting the right knife edge is an important element when prepping your meals. If you have ever cut bread without a scalloped edge and crushed it flat, you know why this is an important step in knife selection.

  1. The straight edge is the most commonly used edge. It is mainly used on chef’s knives, boning knives, fillet knives, slicers, and paring knives. A straight edge allows the user to cut, chop, mince and dice. Straight edges are designed to cut without tearing or shredding.
  2. The scalloped edge is made of points and valleys. The points are utilized to penetrate the product, while the valley is used to slice. A scalloped edge is efficient on anything with a crust, peel or rind.
  3. The Duo or Granton edge employs a series of alternating small hollows on both sides of the blade. This allows the introduction of air, juices and fats helping to lubricate the blade for smooth effortless slicing.
  4. The Tiger edge takes the scalloped edge to the next level! It creates a very aggressive cutting edge commonly used on whole fish and partially frozen foods.

• What is the best sharpener for my needs?

  Each sharpening solution is designed to give you the edge you need to excel in your kitchen.

  1. Ceramic Rods offer varying coarseness for dull or worn edges, partially dull edge or quick touch ups. They don’t require any oil or water when sharpening.
  2. Manual Sharpeners typically feature a combination of different stones with varying grit. Manual knife sharpeners permit long strokes for optimal sharpening, but require oil for lubricating.
  3. Electric Sharpeners are precision sharpening systems that help maintain consistent blade angles. Models differ and utilize belts or wheels with varying grits.
  4. Hand-Held Sharpeners are ideal for those who require quick edge touch-ups. Dexter’s hand-held knife sharpeners put a sharp edge on your knives in just a few simple strokes.
  5. Robotic Sharpeners are intended for high-volume professional establishments such as Processing Plants. Dexter’s ROSS-1™ sharpens up to 3000 knives a day to Anago scores of 8.5 to 8.7.

• How do I sharpen a knife?

  For a video tutorial on how to sharpen your knives :Click here